Applicable to all bookings made on or after 1st October 2022.
You enter into a booking with us when we issue our Booking Confirmation. If you then cancel, there will be cancellation charges. Initially this may only be a deposit but can go up to 100%. You can make changes to your booking in certain circumstances. We make a charge for this. We can change and cancel your booking.
Certain trips may involve different cancellation charges; you will be advised if this is applicable to your holiday during the booking process.
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the lead name or your travel agent must be received at our offices or received by email. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exceptions below):
| Period before departure in which you notify us | Cancellation charge |
|---|---|
| More than 42 days | No cancellation fee Deposit can be transferred to a new booking made within 12 months of the date the original booking was cancelled. Any remaining balance will be refunded This excludes all non-refundable costs as set out in clause 4 above (for example international and domestic flights and local services). |
| Between 41 and 21 days (inclusive) | No cancellation fee Balance and deposit can be transferred to a new booking made within 12 months of the date the original booking was cancelled This excludes all non-refundable costs as further explained in clause 4 above (for example international and domestic flights and local services) |
| Between 20 and 15 days (inclusive) | 80% of the holiday cost |
| 14 days or less (or failure to join the holiday) (inclusive) | 100% of the holiday cost |
You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund.
For the purposes of these terms and conditions “unavoidable and extraordinary circumstances” are events that neither we nor the suppliers of any service(s) in question could, even with all due care, foresee or avoid and include, without limitation; war (whether actual or threatened), civil unrest, riot, strife, terrorist activity and/or its consequences or the threat of such activity, health risks, infectious disease, epidemics and pandemics and government measures to combat such outbreaks, riot, the act of any government or other national or local authority or the act of any airport, port or river authorities, unforeseeable technical problems with transport, airport, port or airspace closure restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; industrial dispute, sanctions, lock closure, natural or nuclear disaster, fire, flood, adverse weather conditions, volcanic eruption, chemical or biological disaster and all similar events outside our or the concerned supplier’s control.