We understand the concerns regarding data storage and how to use it properly. Hence, we are committed to fulfilling all sorts of data protection laws that makes you confident enough in the steps involved in upholding your data privacy rights. The privacy policy simply explains how we make use of your personal information. It includes all kinds of information we collect and how we make it possible.
The collection of information really depends upon the interaction between the two parties. For instance, if you’re booking a holiday or tour with us, we are likely to ask for more information than if you’re only demanding a brochure or browsing our website. We may be collecting, using and storing different kinds of personal information about you.
They are as follows:
First we collect the basic information such as your first and last name, marital status, title, gender, e-mail address, telephone number, date of birth, loyalty membership details, your reasons for travel, meal and other travel preferences or dietary requirements.
Then comes the kind of payment are you going to make? We will ask your bank details and payment card details during the time of booking. Details about payments to and from you and other details of products and services you have purchased from us.
Maybe you are choosing a destination where advance passenger information is required. In such case, your passport or identity card details including your passport number, the country in which your passport was issued and the expiry date are crosschecked.
Details such as where you are flying from and to, your booking information, any onward travel details if relevant, details of experiences or excursions booked through us, baggage requirements, upgrade information, lounge visits, seat preferences, meal preferences or requirements, details of any special assistances required and any other relevant information so that we can provide you with the travel or other service you have arranged with us.
Information regarding any queries or conversations with us and our staff; are collected. This could also include username and password and your interests, marketing preferences and survey responses.
This includes how you use our site, app, retails stores, call centres and/or social media pages, IP addresses and information you may post on social media.
In some circumstances we may need to collect information from you that is deemed sensitive. For example, we might collect:
Data about your health. Knowing your dietary requirements and any medical conditions you have will ensure that the trip is suitable for you and any necessary adjustments are made. Information about your religion (for example if you specify a meal preference that indicates a particular religion, such as a kosher or halal meal).
How we collect information?
You can provide us with the information we need by filling in forms or by corresponding with us by post, phone and email or through other forms. It is required when you:
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Search for or book a holiday package or other services like flight, cruise, hotel lounge access, transportation or special assistance via our website or through any apps we use;
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Do not complete the booking;
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Request a brochure, sign up to receive email updates, participate in any of our competitions, promotions;
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Create an account on our website and enter information onto online forms;
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A contact via social media, post, email or instant messenger. Our interactions with you may be recorded and monitored for the purposes of improving customer service, quality assurance, training, security and general business purposes; or
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Attend any of our events.
Data Security
We have made proper safety measures to prevent your personal data from being misused for any malpractices and from being lost or altered. Furthermore, we have set boundary to access your personal data to those employees, agents, contractors and other third parties who have a business need to know.
Change of Purpose
We ensure that we use your personal data for the purposes for which we collected it until and unless we sensibly contemplate that we need to use it for another reason and that reason is compatible with the original purpose.
Third-party Links
Our website include links that are directed to third-party websites, plug-ins and applications. Clicking those links may allow third parties to collect or share data about you. We are not responsible for these third-party websites and for any privacy statements. Please read carefully the privacy notice of every website you visit.